You can get help with unresolved tax issues, order free publications
and forms, ask tax questions, and get more information from the IRS in several
ways. By selecting the method that is best for you, you will have quick and easy
access to tax help.
Contacting your Taxpayer Advocate.
If you have attempted to deal with an IRS problem unsuccessfully,
you should contact your Taxpayer Advocate.
The Taxpayer Advocate independently represents
your interests and concerns within the IRS by protecting your rights and resolving
problems that have not been fixed through normal channels. While Taxpayer Advocates
cannot change the tax law or make a technical tax decision, they can clear up
problems that resulted from previous contacts and ensure that your case is given
a complete and impartial review.
To contact your Taxpayer Advocate:
- Call the Taxpayer Advocate toll free at
1-877-777-4778.
- Call, write, or fax the Taxpayer Advocate office
in your area.
- Call 1-800-829-4059 if you are a
TTY/TDD user
For more information, see Publication
1546, The Taxpayer Advocate Service of the IRS, How To Get Help With Unnresolved
Tax Problems.
Free tax services. To
find out what services are available, get Publication 910, IRS Guide to Free Tax
Services. It contains a list of free tax publications and an index of tax topics.
It also describes other free tax information services, including tax education
and assistance programs and a list of TeleTax topics.
your return. Find out about commercial tax preparation
and e-file services available free to eligible
taxpayers.
Check the status of your 2004 refund. Click on
Where's My Refund. Be sure to wait at least
6 weeks from the date you filed your return (3 weeks if you filed electronically).
Have your 2004 tax return available because you will need to know your filing
status and the exact whole dollar amount of your refund.
Download forms, instructions, and publications.
Order IRS products online.
Research your tax questions online.
Search publications online by topic or keyword.
View Internal Revenue Bulletins (IRBs) published
in the last few years.
Figure your withholding allowances using our Form
W-4 calculator.
Sign up to receive local and national tax news
by email.
Get information on starting and operating a small
business.
Fax. You can get over 100 of
the most requested forms and instructions 24 hours a day, 7 days a week, by fax.
Just call 703-368-9694 from the telephone connected to your fax machine. When
you call, you will hear instructions on how to use the service. The items you
request will be faxed to you.
For help with transmission problems, call 703-487-4608.
Long-distance charges may apply.
Phone. Many services are available
by phone.
- Ordering forms, instructions,
and publications. Call 1-800-829-3676 to order current-year forms,
instructions, and publications and prior-year forms and instructions. You should
receive your order within 10 days.
- Asking tax questions.
Call the IRS with your tax questions at 1-800-829-1040.
- Solving problems. You
can get face-to-face help solving tax problems every business day in IRS Taxpayer
Assistance Centers. An employee can explain IRS letters, request adjustments to
your account, or help you set up a payment plan. Call your local Taxpayer Assistance
Center for an appointment. To find the number, go to or look in the phone book
under United States Government, Internal
Revenue Service.
- TTY/TDD equipment. If
you have access to TTY/TDD equipment, call 1-800-829-4059 to ask tax questions
or to order forms and publications.
- TeleTax topics. Call
1-800-829-4477 and press 2 to listen to pre-recorded messages covering various
tax topics.
- Refund information.
If you would like to check the status of your 2004 refund, call 1-800-829-4477
and press 1 for automated refund information or call 1-800-829-1954. Be sure to
wait at least 6 weeks from the date you filed your return (3 weeks if you filed
electronically). Have your 2004 tax return available because you will need to
know your filing status and the exact whole dollar amount of your refund.
Evaluating the quality of our telephone services.
To ensure that IRS representatives give accurate, courteous, and professional
answers, we use several methods to evaluate the quality of our telephone services.
One method is for a second IRS representative to sometimes listen in on or record
telephone calls. Another is to ask some callers to complete a short survey at
the end of the call.
Walk-in. Many products and services
are available on a walk-in basis.
- Products. You
can walk in to many post offices, libraries, and IRS offices to pick up certain
forms, instructions, and publications. Some IRS offices, libraries, grocery stores,
copy centers, city and county government offices, credit unions, and office supply
stores have a collection of products available to print from a CD-ROM or photocopy
from reproducible proofs. Also, some IRS offices and libraries have the Internal
Revenue Code, regulations, Internal Revenue Bulletins, and Cumulative Bulletins
available for research purposes.
- Services. You
can walk in to your local Taxpayer Assistance Center every business day to ask
tax questions or get help with a tax problem. An employee can explain IRS letters,
request adjustments to your account, or help you set up a payment plan. You can
set up an appointment by calling your local Center and, at the prompt, leaving
a message requesting Everyday Tax Solutions help. A representative will call you
back within 2 business days to schedule an in-person appointment at your convenience.
To find the number, go to
United States Government, Internal
Revenue Service.
Mail. You can send your order
for forms, instructions, and publications to the Distribution Center nearest to
you and receive a response within 10 business days after your request is received.
Use the address that applies to your part of the country.
- Western part of U.S.:
Western Area Distribution Center
Rancho Cordova, CA 95743-0001
- Central part of U.S.:
Central Area Distribution Center
P.O. Box 8903
Bloomington, IL 61702-8903
- Eastern part of U.S. and foreign addresses:
Eastern Area Distribution Center
P.O. Box 85074
Richmond, VA 23261-5074
CD-ROM for tax products. You
can order Publication 1796, IRS Federal Tax Products CD-ROM, and obtain:
Buy the CD-ROM from National Technical Information
Service (NTIS) at for $22 (no handling fee) or call 1-877-233-6767 toll free to
buy the CD-ROM for $22 (plus a $5 handling fee). The first release is available
in early January and the final release is available in late February.
CD-ROM for small businesses. Publication
3207, The Small Business Resource Guide, CD-ROM 2004, is a must for every small
business owner or any taxpayer about to start a business. This handy, interactive
CD contains all the business tax forms, instructions, and publications needed
to successfully manage a business. In addition, the CD provides other helpful
information, such as how to prepare a business plan, finding financing for your
business, and much more. The design of the CD makes finding information easy and
quick and incorporates file formats and browsers that can be run on virtually
any desktop or laptop computer.
It is available in early April. You can
get a free copy by calling 1-800-829-3676
For
more information about a specific exchange, please contact a Babon Group Realtor. |
